Build a profitable and thriving business with CRM
Join our three-part Customer Relationship Management (CRM) masterclass webinar series where Customer Experience experts Alicia Menkveld, Tracy Sheen and David Letizia run through everything you need to know about using CRM software in your business. Across the three parts, we’ll show you the basics of CRM, explore tips and tricks to help you save money and time and dive into advanced CRM strategies that will help you grow your business!
In this Question & Answer webinar series, Business Station is bringing together 3 Customer Experience experts to help understand the world of Customer Relationship Management (CRM) software. Our experts will be answering your CRM questions, helping you pick the right CRM for your business and showing you how to increase Word of Mouth, generate more repeat business and drive your advertising costs down!
Register now to learn about the differences between Hubspot, ClickUp, Asana and Salesforce and which you should use to boost the profits of your business today!
This webinar is brought to you by Business Station and AusIndustry under the ASBAS Digital Solutions Program.
About Digital Solutions - Australian Small Business Advisory Services
ASBAS is one of the most generously supported digital transformation programs for small business by the Commonwealth Government. This iteration of the program has been run by Business Station in QLD, WA and NT for three years and has had a significant positive impact on the small business community.
This event will give you the chance to learn about the details of the program, what’s on offer and who can access the free or highly subsidised support, training and resources! Perhaps you will find them beneficial for yourselves, your network or your clients.
To better understand what’s on offer, we will encourage each attendee to register themselves to the program before the event, or otherwise by attending this workshop, you will be registered.
ABOUT ALICIA MENKVELD
Alicia specialises in sales strategies, processes & systems, automation tools, business strategy & planning and team effectiveness.
She can help you with:
- Mapping out Online Products (online courses, memberships or group coaching programs) and advising on the technology set-up.
- Mapping out Sales Funnels.
- Business Strategy, Pricing & Planning.
- Advising on automation & CRM tools like Kajabi, Clickfunnels, Infusionsoft & Ontraport.
- Planning projects & creating workflows with Trello and Asana.
She has a reputation for quickly producing results and inspiring people to take brave action.
Alicia has 20 years business experience and consulted to corporate companies and SME businesses in South Africa, the UK and Australia.
She designs and facilitates business programs and training for individuals and teams, and has successfully set up and run businesses on two continents over the last twenty years.
Alicia is a twice-published author, keynote speaker & trainer whose varied life experience and business acumen offers her clients an attractive mix of mindset, business savvy and personal development.
ABOUT TRACY SHEEN
Known as ‘The Digital Guide’, Tracy Sheen is a sought-after commentator for business owners looking to digitise their business. A regular business writer, judge for the Australian Podcast Awards and speaker around the country. After a career spanning commercial copywriting in radio and TV, retail IT and communications and her own wholesale coffee business, she founded Unusual Comms, which helps small business owners grow their business by improving the way they communicate with their clients.
ABOUT DAVID LETIZIA
David Letizia established Daizitel Pty Ltd in 2014 to work with Small and Medium sized Businesses. The trading name registered under this company is Your Business Optimised (https://optimised.net.au) and it focuses on business turnarounds, process improvement and building marketing systems.
We help business clients with content and marketing automation using CRM (Customer Relationship Management) Software including Infusionsoft and Keap. We work with other CRM systems like Active Campaign, ZOHO and Hubspot. We also work with Mailchimp and other email broadcast systems.
We recommend and provide advice regarding implementation of all aspects of digital marketing including social media (LinkedIn & Facebook), videos, branding, photography, copywriting, websites and other related marketing services.
These services have been provided commercially to almost 50 small and medium businesses including several long term clients like Generator Place, Freeway Mowers, Mower Place, Queensland Sleep, Ask Right, Cool Times, Bookkeeping Institute of Australia, Sleep Healthcare Australia, Auric Financial and GForce Tools.
Before starting this business, David worked as a Business Development Manager, Electrical Engineer, Management Consultant and Operations Manager with many Corporate and Government clients including Telstra, Tenix, Thiess, Silcar and the GravelRoad Group.
about the presenter
Business Station has a pool of talented business advisors who are experts in their respective fields. We have advisors located across WA, QLD and NT in both metro and regional locations offering face to face, online advisory sessions and training options. Our thorough screening process means that our experts are the best in their field and will be able to give you the most up-to-date, relevant advice.
More than just offering advice, our business advisors will teach you the skills you need to be able to enhance your digital capabilities within your business.
Offering advice on small business software, cyber security, websites and selling online and all areas of digital marketing, our team of experts are here to help you learn and grow your business.