Customer Service Effects on Social Media
Customer service is a single interaction whereas customer experience incorporates the entire customer journey. Understand the whole customer experience process and learn the critical link between each customer interaction and social media. Discover how important customer interactions are for your online presence and what you can do to generate positive word of mouth from each and every customer.
about the presenter
I have more than 18 years’ experience in strategic marketing, communications and PR within the tourism industry and continue this industry involvement as Director of both Swan River Seaplanes and One Eighty Marketing.
I hold a range of qualifications including a Diploma in Tourism and a Masters in Marketing and additionally I hold membership with several professional organisations including the CEO Institute of Western Australian.
Throughout my career I have represented businesses from all aspects of the tourism industry including retail and wholesale travel companies, conference and incentive houses, cruise operators, tour operators and luxury resorts. I have judged the WA Tourism Awards for four years and proudly represented Western Australia as a national tourism awards judge for three years.
I have also assisted in the personal development and education of those in the tourism industry through the development and delivery of training packages for Tourism Council WA, and I strongly believe in the future of tourism and the potential for huge growth in Western Australia.
My work in the industry has ensured success for a plethora of businesses and signifies my passion and commitment to small business.