Effective communication: dealing with tricky situations in person and online

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Effective communication: dealing with tricky situations in person and online

Presented by Business Station

Difficult customers? Giving staff
feedback? Reviews and comments to respond to?

Small business owners and staff can face any number of difficult conversations in person and online. The unpredictable nature of the past few months has many people on edge and as we navigate the 'new norm', effective communication is more important than ever.

This workshop will give you:
- A model for effective communication
- Understanding of why communication fails
- Tips to prepare for a difficult conversation
- The importance of establishing rapport and how to do it.
- Help for giving and receiving constructive feedback
- Confidence to approach difficult conversations.
- Guidelines for tricky online interactions

about the presenter

Business Station has a pool of talented business advisors who are experts in their respective fields. We have advisors located across WA, QLD and NT in both metro and regional locations offering face to face, online advisory sessions and training options. Our thorough screening process means that our experts are the best in their field and will be able to give you the most up-to-date, relevant advice.

More than just offering advice, our business advisors will teach you the skills you need to be able to enhance your digital capabilities within your business.

Offering advice on small business software, cyber security, websites and selling online and all areas of digital marketing, our team of experts are here to help you learn and grow your business.

A photo Business Station Gosnells entrance.

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