Busselton Roadshow: Customer Retention Strategies for Growth and Profit

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Busselton Roadshow: Customer Retention Strategies for Growth and Profit

Presented by Andrew Cooke

Delivery Method: Face to Face Workshop

Did you know that a 5% increase in customer retention can increase business profits by
25% - 125%? And did you know that 80% of your future profits will come from 20% of your existing customers? Or that repeat customers spend 33% more than new customers? (Gartner Group)

Customer Strategies for Growth and Profit© is an interactive workshop that will show you why and how to retain your best clients. We look at the traps that business owners fall into and how to avoid them.

If you can effectively retain the right customers you can increase your income, your cashflow, your profit and protect your customer base from competitive threats.
In this exciting, informative and results-focused workshop we look at:
• Which customers you want and don’t want, and how to assess them
• Why you’re losing customers and what to do
• How to differentiate yourself so you’re magnetic to the right customers
• How to build the path by which to retain and grow your clients
• How to develop your Customer Retention One Page Action Plan

This workshop is best suited to business owners and those involved in any front-line role who work with customers including those involved in marketing, sales and customer service.

To register, you can either call (08) 9398 6333 or visit www.asbas.com.au and click register now.

about the presenter

It’s hard running your own business. Lots to learn, lots to do, and only you to do it. It can be stressful and overwhelming. The fear of getting things wrong can paralyze you, and it all seems complicated and hard. You feel alone and confused. And you’re afraid your business will fail and that you have to go back to a job you hate

We get this.

Andrew is a highly experienced business adviser bringing a wealth of over 30 years of knowledge, insights and expertise.

I got out of the corporate world and started my own business, Growth & Profit Solutions (GPS), in 2009. Why? I was tired of seeing great SMEs, which should have been successful, losing their way and often giving up. I believe that within every SME & every business owner lie the seeds of greatness. We partner with you to nurture them so you can become more successful in what you do, so that you can increase your impact, your income and your independence by building a business that works for you, and provides you with the means for the lifestyle you seek.

Andrew does this using a practical, hands-on approach, making the complex simple, and enabling business owners to focus on what is needed and to take action to drive results. He listens, understands and shares the real-life experience and insights he has that are relevant for you and benefit you. This allows you to know what to do and what to avoid. Less noise. Clear priorities. Clear actions. More upside and less risk. Better and faster results.

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Call, email or drop in to one of our locations to speak to someone from the Business Station team!